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Privacy Policy

Being able to trust the companies you travel with is a critical part of enjoying your time away from home. At Galakiwi we realize that part of that trust building is in how we ensure that your personal information shared with us is kept private.

This privacy policy outlines how we may collect information when you use our website and related services. It also outlines how we keep your information safe. If you have any questions or concerns at all, please contact us or send us an email at info@galakiwi.com.

What information do we collect? How do we collect it?
When you complete one of our online forms to book a tour, request a quote or ask us a question, we collect some personal information that is important for us to provide you with a proper response to your query. We may also collect this information when you call us by phone, have a Skype call with us, visit our office or send us a direct email. In most cases your name and email address are collected; while optional information about your travel preferences may also be collected, based on what information you provide with us. We may also receive information from other tour companies or travel partners with whom you have booked your tour through.

While on a Galakiwi tour, our staff and guides may take pictures of you and the group, which could be used in future advertising materials including videos, photo slideshows, brochures, print ads or audio recordings. As a traveler on a Galakiwi tour, you have agreed to these conditions upon signing our booking conditions to confirm your tour. If for any reason you want to opt-out of this inclusion, please contact us.

We use the information received to continuously improve your tour experience, and the experience of future travelers. Feedback before, during and after your tour is essential in our efforts to provide the best service possible.

TYPES OF DATA COLLECTED

We may collect your name, email, address, phone number and/or skype username as required to provide reservations support and travel services for you.

Upon booking tours with Galakiwi, additional information is required, this may include health, dietary and passport details. This information is used to confirm travel services and to ensure we can offer the safest travel experience for you.

Use of Data

Galakiwi will use your data to provide required travel services related to tour bookings. This data may also be used to provide improved customer support, to send you news, email offers and updates about Galakiwi, or to inform you about any changes in services provided by Galakiwi.

Retention of Data

We will maintain records of your data for as long as is required to provide the services and updates as outlined above. Data may be required for legal obligatiosn or business growth plans, such as determining new destinations and offers for future travel services. There is no set expiry date on data collected by Galakiwi.

Access your Information
If your contact details have changed, you can inform us of any changes by emailing us at info@galakiwi.com, you may also request, at any time, to see what personal details Galakiwi has on file for you.

Third Party Disclosure
Galakiwi does not share, sell or provide your information to any other parties, partners or suppliers unless it is required for the operation of our tours; or if we are legally obligated to.

Privacy Contact
If you require further information on this privacy policy or our use of cookies, please contact us at any time.

Cookies Policy

You can view our policy on cookie / browser tracking usage here.

 Data Rights under GDPR

For residents of the European Economic Area, you have additional rights about learning or controllign what data we have on you. This includes, but is not limited to: your right to object, rectify, update, delete or withdraw consent. 

  • Krista Whitley - 10 day Galapagos Adventure Tour - May 2024
    Pablo (our guide) is the Steve Irwin of Ecuador and Karen at Galakiwi offered 24/7, 365 concierge customer service. Truly an exceptional experience from booking to completion that left our family with new life long friends. I cannot recommend Galakiwi highly enough!
    Krista Whitley
    10 day Galapagos Adventure Tour - May 2024
  • Melanie Eustace - 6-day Land Galapagos Tour, January 2024
    A big thank you to the team at Galakiwi for making my holiday in the Galapagos the most incredible experience I could have ever wished for. I thought I had missed out completely when my flight from Miami got canceled but Laura rescheduled everything in Ecuador for me and arranged for me to catch up with my group without missing out at all. Pepo our guide did a superb job and every day was even better than the one before, except the last one when we had to go home ?. From beginning to end every single member of the Galakiwi team was incredible. I couldn't recommend this 6-day Galapagos holiday or Galakiwi highly enough. I will treasure all the wonderful memories of the Galapagos.
    Melanie Eustace
    6-day Land Galapagos Tour, January 2024
  • Murray - Family Tour - 2023
    I would give this trip six stars if I could. This was my second trip with Galakiwi, the first having been with a small group of adults none of whom I knew before the trip. This trip, I requested a custom itinerary for myself, my adult daughter and her husband, and their bright and very active kids aged 7, 10 and 12. The staff did a great job seeking out activities suitable for us, some of which I'd done previously and some I had not. We were even able to book a surfing session. Pablo Valladares was our guide on the first trip and I requested him for this tour because of his outgoing personality, encyclopedic knowledge about the islands, and obvious deep love for the place where he lives. I cannot recommend Galakiwi highly enough. In addition to all the above, Galakiwi offers a land based tour so you sleep in a hotel every night and not on a boat. What could be better?
    Murray
    Family Tour - 2023
  • Michele Lemay - Galapagos Private Customized Tour - Feb 2023
    Galakiwi provided our 7-person group with outstanding, professional services throughout the 13-day customized tour. From the expert advice during the pre-trip planning to the booking experience, the efficient on-site logistics, the exceptional, highly knowledgeable guides, and the excellent family-run quality hotels, everything was perfect. It was the experience of a lifetime that our group had dreamed of. Galakiwi is a superb team all around.
    Michele Lemay
    Galapagos Private Customized Tour - Feb 2023
  • Kurtis Siegle - 10 day Galapagos Adventure Tour - May 2023
    I learned so much and had so much fun! It was an adventure I will never forget!
    Kurtis Siegle
    10 day Galapagos Adventure Tour - May 2023
  • Alex W - Customized Family Tour 2023
    This was absolutely the trip of a lifetime! We booked a private tour with Galakiwi for our family of 6 - mom, dad, grandma, and three kids ages 7, 10 and 12. From the moment we arrived we were completely taken care of. With three kids we didn't have to worry about getting from one point to another. But more importantly, we were shown the most extraordinary places and wildlife. We hiked a volcano, surfed, and snorkeled with sharks and giant sea turtles and sea lions! Our guide Pablo was so caring and related to everyone in our group so well. He made changes as needed in the itinerary to give us the best experience every day. And he taught us so much. He truly loves these islands and the plants and animals who live there, and his enthusiasm and curiosity were infectious. We felt like we were being let into a secret garden that only Pablo knew about. Our only regret is that we didn't stay longer! There is so much to see and do.
    Alex W
    Customized Family Tour 2023
  • Heidi - 10 day Galapagos Adventure Tour - 2023
    Galakiwi is the way to Go-lapagos! Super organized, anticipating every move and connection in a well choreographed professional manner. Great gear was at our disposal, excellent food served by all of their partner restaurants and caterers. Pepo and Paulo were excellent local guides that we all felt lucky to have lead our adventure, They provided clear insight on the fragile ecosystems that are the gems of the Galapagos and explained Ecuador's cautious development of sustainable tourism in the region. Special visits to the Tree House, meeting their moms and Tim's kids on the last day made it a truly special visit.
    Heidi
    10 day Galapagos Adventure Tour - 2023
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