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Our Policies

currency

Unless otherwise stated, all prices for our tours and services are in US$.

Payments

Upon booking a trip, a non-refundable deposit of $500US per person is required. The balance of the trip cost is due no less than 60 days from the departure date.

Cancellations

Cancellations must be made in writing. The date the letter or email is received by Galakiwi will determine the cancellation charges applicable.

Cancellations made with more than 60 days before departure result in a loss of the deposit ($500US per person).

Cancellations made 60-31 days before departure result in a loss of 50% of the tour cost.

Cancellations made 30 days before departure result in a loss of 100% of the tour cost.

Complete booking terms and conditions are below.

INSURANCE

Be aware that having travel medical and evacuation insurance is mandatory for all Galakiwi tours. If you do not have your own coverage, visit our travel insurance webpage for more information.

Booking Form

To be confirmed on a Galakiwi tour, payment must be received, and the Booking Form details must be completed as well. You can view our booking form here. Additionally, all travelers must agree to our Booking Terms and Conditions below.

Terms & Conditions

Galakiwi tour booking terms and conditions must be agreed to by all travelers who book direct, through partners or via travel agents. The country of Ecuador requests a signature on file for our travelers as well. If you want to review our booking terms, visit this link.

If you have any questions about our policies and booking requirements, please contact us at any time.

Pablo (our guide) is the Steve Irwin of Ecuador and Karen at Galakiwi offered 24/7, 365 concierge customer service. Truly an exceptional experience from booking to completion that left our family with new life long friends. I cannot recommend Galakiwi highly enough!
Krista Whitley

10 day Galapagos Adventure Tour - May 2024
A big thank you to the team at Galakiwi for making my holiday in the Galapagos the most incredible experience I could have ever wished for. I thought I had missed out completely when my flight from Miami got canceled but Laura rescheduled everything in Ecuador for me and arranged for me to catch up with my group without missing out at all. Pepo our guide did a superb job and every day was even better than the one before, except the last one when we had to go home ?. From beginning to end every single member of the Galakiwi team was incredible. I couldn't recommend this 6-day Galapagos holiday or Galakiwi highly enough. I will treasure all the wonderful memories of the Galapagos.
Melanie Eustace

6-day Land Galapagos Tour, January 2024
I would give this trip six stars if I could. This was my second trip with Galakiwi, the first having been with a small group of adults none of whom I knew before the trip. This trip, I requested a custom itinerary for myself, my adult daughter and her husband, and their bright and very active kids aged 7, 10 and 12. The staff did a great job seeking out activities suitable for us, some of which I'd done previously and some I had not. We were even able to book a surfing session. Pablo Valladares was our guide on the first trip and I requested him for this tour because of his outgoing personality, encyclopedic knowledge about the islands, and obvious deep love for the place where he lives. I cannot recommend Galakiwi highly enough. In addition to all the above, Galakiwi offers a land based tour so you sleep in a hotel every night and not on a boat. What could be better?
Murray

Family Tour - 2023
Galakiwi provided our 7-person group with outstanding, professional services throughout the 13-day customized tour. From the expert advice during the pre-trip planning to the booking experience, the efficient on-site logistics, the exceptional, highly knowledgeable guides, and the excellent family-run quality hotels, everything was perfect. It was the experience of a lifetime that our group had dreamed of. Galakiwi is a superb team all around.
Michele Lemay

Galapagos Private Customized Tour - Feb 2023
I learned so much and had so much fun! It was an adventure I will never forget!
Kurtis Siegle

10 day Galapagos Adventure Tour - May 2023
This was absolutely the trip of a lifetime! We booked a private tour with Galakiwi for our family of 6 - mom, dad, grandma, and three kids ages 7, 10 and 12. From the moment we arrived we were completely taken care of. With three kids we didn't have to worry about getting from one point to another. But more importantly, we were shown the most extraordinary places and wildlife. We hiked a volcano, surfed, and snorkeled with sharks and giant sea turtles and sea lions! Our guide Pablo was so caring and related to everyone in our group so well. He made changes as needed in the itinerary to give us the best experience every day. And he taught us so much. He truly loves these islands and the plants and animals who live there, and his enthusiasm and curiosity were infectious. We felt like we were being let into a secret garden that only Pablo knew about. Our only regret is that we didn't stay longer! There is so much to see and do.
Alex W

Customized Family Tour 2023
Galakiwi is the way to Go-lapagos! Super organized, anticipating every move and connection in a well choreographed professional manner. Great gear was at our disposal, excellent food served by all of their partner restaurants and caterers. Pepo and Paulo were excellent local guides that we all felt lucky to have lead our adventure, They provided clear insight on the fragile ecosystems that are the gems of the Galapagos and explained Ecuador's cautious development of sustainable tourism in the region. Special visits to the Tree House, meeting their moms and Tim's kids on the last day made it a truly special visit.
Heidi

10 day Galapagos Adventure Tour - 2023